WARRANTY RETURNS: You may return defective items to us with an authorized Return Authorization(RMA) # only. A Return Authorization is issued subject to each manufacturer's repair or replacement policy. Email support@allsecurityelectronics.com for an RMA#. Packages received without an RMA# will not be accepted and will be refused by our distributors.
RETURNS FOR REFUND: Please check your package immediately as any damage due to shipping or missing /incorrect items must be reported within 48 hours of receipt. Please save all packaging in the event a claim with the shipping provider must be filed. You may return non-defective items within 15 days from the delivery date of your order. A 20% restocking fee will apply on all returns. In addition, if there was free shipping on the original order, the Customer will be charged for that shipping amount in addition to the 20% restocking fee. All returns must have an RMA#, please email support@allsecurityelectronics.com for your RMA #. Include a brief statement of why the item is being returned along with the name and address we originally shipped the item to. An RMA # will be emailed back to you with instructions. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.
RETURN CONDITIONS: All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned used or with missing items will not be accepted.
CANCELLED ORDERS: Cancelled Orders are subject to a 20% restocking fee.
