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Frequently Asked Questions

We are focused on keeping overhead low. By partnering with some of the largest distributors, we are very efficient at getting the correct product shipped direct to our customers fast.

We partner with the largest distributors and manufacturers in the world to get your order to you as quickly as possible. Once the order is processed, USA destination orders will typically arrive within 5 to 14 business days and International orders will typically arrive within 10 to 21 business days. You can call us to get an ETA on your order at any time.

WARRANTY RETURNS: You may return defective items to us with an authorized Return Authorization(RMA) # only. A Return Authorization is issued subject to each manufacturer's repair or replacement policy. Email for an RMA#. Packages received without an RMA# will not be accepted and will be refused by our distributors.

RETURNS FOR REFUND: Please check your package immediately as any damage due to shipping or missing /incorrect items must be reported within 48 hours of receipt. Please save all packaging in the event a claim with the shipping provider must be filed. You may return non-defective items within 15 days from the delivery date of your order. A 20% restocking fee will apply on all returns. In addition, if there was free shipping on the original order, the Customer will be charged for that shipping amount in addition to the 20% restocking fee. All returns must have an RMA#, please email for your RMA #. Include a brief statement of why the item is being returned along with the name and address we originally shipped the item to. An RMA # will be emailed back to you with instructions. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.

RETURN CONDITIONS: All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned used or with missing items will not be accepted.

CANCELLED ORDERS: Cancelled Orders are subject to a 20% restocking fee.

We accept strictly POs from Educational and Government Institutions. Please fax official Purchase Order to 516-442-6144 or email to All POs are terms net 30 days.

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